Refund policy

Return and Refund Policy

At [Your Brand Name], we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we're here to help with returns and refunds.

Returns

We gladly accept returns within 14 days of the delivery date. To be eligible for a return, the following conditions must be met:

  1. Item Condition:

    • The item must be unused, unwashed, and in the same condition that you received it. It must also have the original tags attached.

  2. Packaging:

    • The item must be returned in its original packaging. Please include the receipt or proof of purchase.

  3. Exemptions:

    • Certain items are exempt from returns, such as intimate garments, swimwear, or custom-made products.

  4. Damaged or Defective Items:

    • If you receive a defective or damaged product, please contact us immediately at [Your Customer Support Email], and we will make arrangements to replace or refund the item.

How to Initiate a Return

To return your product, follow these steps:

  1. Contact Us: Email us at [Your Customer Support Email] with your order number and reason for the return. We will guide you through the process and provide a return shipping label if applicable.

  2. Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the product is damaged or defective. Shipping costs are non-refundable.

  3. Return Label: If your return is approved, we will send you a return shipping label. Print it out and securely pack the item for shipment.

  4. Tracking: Once we receive the returned item, we will notify you of its receipt and inspect it to ensure it meets our return criteria.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Late or Missing Refunds:
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and still have not received your refund, please contact us at [Your Customer Support Email].

Exchanges

If you need to exchange an item for a different size or color, please follow the return process and specify the details of the exchange. We will process your exchange once the original item is returned and inspected.

Non-returnable Items

  • Gift cards
  • Sale items (only regular-priced items may be refunded)
  • Final clearance or custom-designed products

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.